Policies

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No-show and Late Cancellation Policy

At Willow Integrative Wellness, our goal is to provide timely and effective mental health care to all our clients. Missed appointments without prior notice reduce our ability to serve others and disrupt continuity of care.


Clients must provide at least 24 hours' notice to cancel or reschedule an appointment. Notice must be given via phone call, voicemail, or patient portal message.

After Hours Contact

We recognize that things come up after business hours and on weekends. After hours, our phone lines and patient portal are not monitored for emergencies. You may leave a voicemail or send a message via the portal for non-urgent matters, which will be addressed during regular business hours.

What to do in a Crisis or Emergency

  • Call 911 or go to your nearest emergency room

  • Dial 988 for the Suicide & Crisis Lifeline

  • Call 262-HELP (201-262-4357) for Mobile Psychiatric Screening services

  • Text NJ to 741741 for National Mental Health/Suicide Hotline Crisis Text Line

  • National Suicide Prevention Lifeline: 1-800-273-8255